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The player’s attempts to close his account have been overlooked. The casino refunded deposits that were made after the player requested self-exclusion, therefore we marked the complaint as resolved.
We contacted the casino to clarify the required documents and verify the player's account. Shortly after, the casino resolved the issue and paid the player. The complaint was marked as resolved.
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МелБет. Неплохие коэффициенты, удобный интерфейс. Надежность, увы, желает оставлять лучшего.
The player from Germany is dissatisfied with the withdrawal process. The player confrimed his winnings were paid out, therefore we marked the complaint as resolved.
Despite the verification, he was later asked to upload deposit documents, delaying the process. He has been waiting for 4 days since the withdrawal request and views this as a delay tactic.
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The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.
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According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.
The player from Germany is experiencing difficulties cashing out from the casino. The casino responded and provided evidence сайт that the withdrawal had since been made successfully.
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Thanks for the awesome review, dear ! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Come back and see us soon. Cheers!
You can send us a letter to [email protected] with the subject "casinoguru". Tell us an email address from your account and maybe more details about difficulties you've met. We'll try to find where was the problem.